Terms & Conditions

Check in & Check Out Times

CHECK-IN :14:00 hrs – 23:30 hrs
CHECK-OUT: 11:00 hrs

Payment Policies

Our rates are shown in US dollars and will be converted to Mexican pesos at the hotel’s exchange rate on the day you pay for your stay.
A discount will be applied for payments in cash, USD, or MXN.


Only the reservation as indicated and confirmed in the system will be honored as long as it is guaranteed with a valid credit card.
The hotel may refuse any other confirmation that may have been altered.

Your reservation is confirmed and guaranteed when we receive your
CC information and you receive the confirmation mail.

Rate is per room and includes lodging tax and full homemade breakfast.
Rates quoted are in Mexican Pesos

Change and Cancellation Policies

  1. Any change or cancellation to your reservation must be requested by phone at +52-951-516 1165 or by mail, providing your confirmation code
  2. If you cancel your reservation after making it or decrease the number of nights, there will be a charge of $950 MXN
  3. If you cancel 3 days before or up to 20 days before the arrival date, the following charges will be applied:
    • A) a) Charge of 50% of the total amount of your reservation if the stay is in low season.
    • B) Charge of 75% of the total amount of your reservation if the stay is in high season. It is considered high season: *Easter: March 23 to April 6, 2024. *Guelaguetza: July 18 to 31, 2024. *Day of the Dead Holiday: October 26 to November 4, 2024. *December holidays: December 20, 2024 to January 6, 2025.
  4. If you cancel your reservation within two (2) days prior to your arrival or if a “NO SHOW” occurs, you will be charged the full amount (100%) of your stay.
  5. In case of reduction of nights, the cancellation policies will apply.
  6. In case of early departure, the entire stay will be charged.
  7. If you have any questions about our policies, please contact us before making your reservation.


Restrictions apply. Please contact us for more information

Crib and Bed Policies

We do not have extra beds and cribs are subject to availability.


WiFi is available in most of the areas and is free of charge.


-We do not have parking


Smoking is not permittedcourtyard.


Pets are not allowed.